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General

  1. I found a cheaper website, can you guys price match?

    No. Although we do not offer price matching we do make an effort to be competitive on our pricing. Sometime we are less, some times we are lil more but in the end it's the safety & excellent customer service that brings customers back time and again.

  2. What does our company offer?

    Our company offers the largest selections of Power Leveling service for almost all mainstream MMORPG. We are positioned to becoming the world-leading Powerleveling one-stop shop and service provider which could bring easy and enjoyable gaming experience to the community. We currently offers the power leveling service for the following games, EQ2, Guild Wars, Lineage 2, Lord of the Rings Online, Star Wars Galaxies, Tabula Rasa, World of Warcraft US And Europe, Age of Conan US and Europe, Hellgate of London, Requiem, Rohan, Vanguard, 2Moons.

  3. Where is your company based?

    We relocated ourselves from US to China in the year 2007 with the hope of delivering a prompt, no-hiccup services. It is not uncommon to tell lies in this industry. Many services claim have an office and even the whole operation in US, however their supplier, power leveler and customer service must be somewhere in China or in another cornor of asia. Deansale.com was built by and strictly hires MMO gamers as its staff members.

Buying from Deansale.com

  1. What kinds of payment methods do you guys accept?

    We currently accept PayPal for all orders as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster.

  2. What if I don't have a PayPal account?

    You can still order with us even if you don't have a PayPal account. We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process, once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card.

  3. Why I am required to provide a phone number when I am paying with paypal?

    We might call you to review the order with you. If the phone number you provided does not match the information that you registered with paypal or your credit card, we will refund you. We only deal with those who is the real paypal or credit card account owner.

Power Leveling Services

  1. What precautions does your company take to deliver a safe power leveling service?

    Our safety begins with not sharing one VPN connection with multiple computers, not powerleveling too agressively, no exploiting and botting. We run our own power leveling studio, your account will Not be outsouced to a third party. This allows us to have better account security and deliver unparalled service and support. We are hoping to postion ourselves to be the best power leveling service around the world.

  2. What do you mean by saying 100% safe power leveling service? What if my account get suspended or even worse banned?

    When a radom bad luck strikes, in the event that a suspension occurs, we can stop and refund the remaining order, or continue. If we continue and a ban occurs, then you get your money back. Because you always get what you are owed, you are 100% safe. Our safety guarantee concludes with providing customer service reps with the power to provide refunds instead of saying, "I can not help you, let me check with the boss."

  3. Do you use US IP or EU IP to level my account?

    Yes, we do. We will not flag your account with a foreign IP. The IP range we use is not related to those gold farming IPs.

  4. I am not from North America, can you deliver a safe power leveling service?

    Yes, we do but it will be limited to the customers from the following regions, Australia, Singapore, Indonesia, Malasia or New Zealand.

  5. Is there anything I can do to better protect my account during power leveling?

    Never log into your account in any way during the leveling process. This includes using worldofwarcraft for account maintenance or forum usage. (Some have default login on those sites.) Your IP address is logged and the differences of the IP addresses accessing your account will result in an account suspension or ban. Provide us with a temporary password that is changed after power leveling is complete. Avoid sharing account information or using the same password and username when you use guild forums. Be cautious of emails from Blizzard asking for your account information, these emails are not always legitimate and may send you to a fake or phish website.

  6. Where is your company and workforce based?

    We are relocated ourselves from US to in China in the year 2007. We don't obscure facts or claim to offer US labor. US workers will not work for less than minimum wage and it would be unethical if they did. We do not have customer service team in US and service provider half an earth away in China. This help us to deliver no-hiccup, prompt services.

  7. How do i check the status of my order?

    We have a method of doing this that is built into our website. Log in and then view your order progress. You may also use the world of warcraft armory. (this shows gear, level, stats, etc.)

  8. Are macros/bots/exploits used?

    NO. Deansale.com will never utilize these items to level your character.The leveling process will be legitimate and conducted in an ethical manner within the game.You are also encouraged to watch us in the games if you have another account.

  9. Who levels my character?

    Every character is leveled by our OWN staff, who are seasoned players.

  10. What happens to the equipment on my character when power leveling starts?

    No currency or items on your character when we begin leveling will be used.

  11. What happens to the loots acquired through the leveling process?

    All loots collected during the leveling process will be kept on your character.

  12. What equipment will I have when the power leveling is complete?

    Barely hitting requested level, your character will have basic equipment suitable for use at the achieved level.

  13. Can I specify what equipment I want?

    Because drops are random, we cannot guarantee the specific equipment your character will have, but we will do our best to complete any special instructions. If you have special instructions for the leveler, please include them in the Comments box during checkout.

  14. What happens if someone in the game contacts my character while its being leveled?

    Our levelers will answer any contact attempts with a variation of the following, ?I am very busy right now? I will get back to you as soon as I have more time.? We will never reveal our identity in game, nor will we disclose that you are using a power leveling service.

  15. Who will know that I used this power leveling service?

    No one will ever know you used our service, unless you decide to share that information.

  16. Do I need to be a specific level to start the process?

    Unless it is addressed that your character is required at a specific level in order to start, You can be at any level to use the power leveling service. You can use the level to level service to order any combination of levels. If no level to level service is listed for your game, please email PL@Deansale.com or start a live chat with the details of the leveling to receive a custom quote.

  17. What if I want specific levels instead of a range?

    You can use our custom service to specify the starting and ending levels for your order. You can use this service to get an instant quote on that package. If no level to level service is listed for your game, please email PL@Deansale.com or start a live chat with the details of the leveling to receive a custom quote.

  18. Who can I contact for more information?

    For more information about the Deansale.com power leveling service, please contact us by email at PL@Deansale.com or via Live Support (available through our website). If no sales reps happen to be online, please use our 24/7 email support.

Fraud:

  1. I am criminal at heart and would love to make fraudulent purchases from you, how do you feel about that?

    We here at Deansale.com take any sort of fraud extremely seriously. Whether it is PayPal fraud/credit card fraud, or Internet fraud, we completely cooperate with PayPal, as well as local, state, and federal law enforcement officials to apprehend the individuals or groups behind this. Deansale.com is committed to the prevention and prosecution any kind of fraud. Some of our fraud prevention measures include:
    IP logger, for verification and tracking (we know your IP address)
    Contacting PayPal to retain customer telephone numbers (We might call you)
    Email/Chat logs Verification of telephone number and address

    In the rare event that a fraudulent order passes our screening process, we will report the fraudulent activities to the appropriate legal authorities and provide those authorities with the necessary information to complete an arrest and prosecution. Your ISP will be notified of your fraudulent activities and they will punish you according to their User Agreement and/or Acceptable User Policies. We might also initiate civil action against you, depending on the amount of money involved with your fraudulent activities. All information supplied to the appropriate authorities will include, but is not limited to purchase history, IP addresses, Chat history, email history, email IP addresses, customer telephone numbers, and customer addresses associated with PayPal.
    In other words, if you want to defraud a website, this is not the website to try it!! Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine! U.S.C. Title 18, Section 3056, Subsection, specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.

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